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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

OpsGenie is joining Atlassian!

Today we are delighted to announce that Atlassian has entered into an agreement to acquire OpsGenie. Six years ago, my co-founders and I recognized that always-on services were becoming commonplace, customers’ expectations were growing, and service disruptions had increased potential to impact a company’s revenue and reputation. As a result, the pressure on IT professionals was changing, but the tools to help them stay aware and in control of issues were not.

Atlassian to Acquire OpsGenie to Help IT Teams Manage Service Disruptions

SAN FRANCISCO--(BUSINESS WIRE)-- Atlassian Corporation Plc (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, today announced it has entered into a definitive agreement to acquire OpsGenie, Inc., whose technology enables companies to better plan for and respond to IT service disruptions.

Jira Ops + OpsGenie: powerful incident management

Software has become part of our daily lives – from sending money using your phone to signing contracts with a click. But all this progress comes with a downside – specifically, downtime. When a popular online service goes down, it disrupts millions of people and costs businesses $700 billion per year in North America alone. Responding to service disruptions has become one of the biggest challenges facing IT organizations today.

PagerDuty Surpasses 300 Integrations, Cementing its Leadership in Open Ecosystems for Real-time Operations

SAN FRANCISCO – Sept. 4, 2018 – PagerDuty, a global leader in digital operations management, today announced it has surpassed 300 integrations as part of its market-leading, open ecosystem for real-time operations. This ecosystem enables PagerDuty customers to automate the detection, triage, response and resolution of real-time events and incidents across complex and constantly changing tech stacks and microservice architectures.

Overcoming Alert Fatigue in a Modern Ops Environment

When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.

Ensure Issues Reach The Right Person With Problem Reporting in OpsGenie

Think about the last time you or someone at your company found an error or technical issue with a critical system at work. Did you know immediately how to report that issue? Did you know who on the team was the right person to communicate the issue to? Often, employees have no idea how to answer these questions. They lack context and access to the right tools to take action themselves.