Work from home better with secure and reliable enterprise service

Today, we are facing an unprecedented situation. The COVID-19 pandemic is affecting everything we know -- our families, our businesses, our communities, and our way of life. In these tough times, many organizations have resorted to mandatory remote working for employees so they can still be productive and safe. Saas productivity tools like Zoom, Slack, G-Suite and Office 365 became seemingly mandatory in this new distributed workplace.


Emerging Customer Service Stats and What it Means For Your Business

Are you keeping up with the new customer service trends to serve your potential clients? In the fast-ever-changing landscape, if customer satisfaction is not your top priority, your customer service will go for a toss. Hence, it’s imperative to ensure that customer support executive agents are up-to-date and equipped with the latest requisite skills. Only those businesses that are harvesting the latest tools and technologies can deliver the best customer service and experience.


WFH tips: a technical guide to video conference calls

The COVID-19 pandemic has forced many companies to require employees to work from home. It’s a new normal for many, but at Grafana Labs our team has always recruited and operated with a remote-first culture in mind. To help everyone transition to a home office environment, we launched a new WFH series in which Grafana team members share their best advice for staying productive at home – yes, even if you have kids around.


Running effective meetings in a remote company

As a remote-first company, we’ve spent a lot of time optimizing how we work together as a team. In these challenging times, teams around the world are working to flatten the curve by trying their hand at remote working for the first time. To help these teams succeed, we thought it was the perfect time to share some of the practices and culture we’ve developed to run meetings effectively on Mattermost. Here are seven tips for successful remote meetings.


Why Moving to the Cloud Gives you an Advantage in a Time of Crisis

Business continuity is a challenge we are all currently facing, as most of us are unable to step into our office. During this time of social distancing, businesses rely on technology and software to collaborate with our team, interact with clients, and update information. Software applications can be broadly categorized into two categories: ‘on-premise’ and ‘cloud’.


How to Build an Effective Crisis Communication Plan

Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pandemic like the novel coronavirus. Unless you have a detailed crisis communication plan in place, the lack of clarity and information might put your frontline support reps in a tight spot when they are trying to reassure your customers.


5 Key Working From Home Tips

The unfolding COVID-19 pandemic has made for a frightening and unnerving start to 2020. Amidst the terrible suffering and pressures on medical systems, people are also being forced to reconsider the simple things of daily life. Quarantining and lockdown restrictions mean that many of us are now having to work from home, every day. Unlike many, I am a twenty-year veteran of working from home.


Remote work: Being productive in a pandemic

With coronavirus (COVID-19) wreaking havoc across the globe, its disastrous effects are felt in the IT world, too. The lack of a complete work environment, as well as communication issues in development and production, will likely cause a total slowdown in every industry’s growth. Remote work is now mandatory in almost every enterprise.


Maintaining Strong B2B Customer Relationships Without Face-to-Face Interaction

In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t the enjoy working from their home office? Sure, many professionals do, but their dissatisfaction is because the home office lifestyle inhibits their ability to meet face-to-face with customers. These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them.