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In BigPanda, normalization is the translation of payloads from different systems into a consistent taxonomy. Enrichment is the process of adding context to the alerts by associating them with relevant information such as topology maps, runbook links, metadata and more. In this video we are going to walk you through a powerful technique for normalizing & enriching alerts called Custom Tags.

Correlation is a method of grouping related monitoring alerts into a single high-level incident. In this video, we'll explain how BigPanda utilizes pattern recognition to automatically detect which alerts are likely related; correlates them into high-level, actionable incidents; and allows you to see, edit and test the correlation patterns before going into production.