Operations | Monitoring | ITSM | DevOps | Cloud

Learn how to navigate the OnPage Web Portal Reporting Console and gain greater visibility into your organization’s critical messaging activity. In this video, we walk through OnPage’s reporting tools and show how administrators can review alert and message activity, delivery and response metrics, responder performance, account and group activity, and communication trends from one centralized dashboard.

Learn how to navigate and manage the Settings section in the OnPage Console. In this video, we walk through the OnPage Console Settings and show administrators how to manage administrator accounts, permissions and groups, reusable message templates, notifications, security settings, and other organization-level preferences. The Settings section gives administrators a centralized place to configure their OnPage environment, control user permissions, and manage important account preferences.

What are the different ways to send a critical alert to the OnPage app? This video shows three ways people and external systems can trigger a high-priority OnPage mobile alert that's also HIPAA compliant (secure or healthcare use cases): These options are particularly useful for users with OnPage mobile licenses who do not have a Silver or Gold plan.

Learn how to configure redundancy notifications and copy recipients for a contact in the OnPage Console. This video walks through disabling Secure Messaging, setting the redundancy time interval, selecting additional delivery channels and sending message copies through email, SMS or IVR/voice call. Important: Disabling Secure Messaging means messages will no longer be delivered through OnPage’s secure channel. This configuration is not HIPAA compliant and should not be used for healthcare communications requiring HIPAA compliance.

Learn how to download the OnPage app and create a new account. This quick tutorial walks you through entering your account details, choosing a unique OnPage ID, creating a password, and completing registration. You’ll also learn how to enable notifications and critical alerts so important OnPage alerts can sound and appear on your lock screen—even when your iPhone is muted or Focus mode is enabled.

Forgot your OnPage password? Enter your OnPage ID, click Next, and select Forgot Password. Submit the email address associated with your account or your OnPage ID, then click Recover Password. You’ll receive a temporary password by email, which you can use to log in and create a new password. If you don’t see the email, check your spam folder.

How to Use the OnPage Mobile App Get more out of the OnPage mobile app with this step-by-step walkthrough. In this video, we take an in-depth look at the app’s key features and show you how to use them, from managing alerts and responding to incidents to staying connected wherever you are. Whether you’re new to OnPage or looking for a quick refresher, this guide makes it easy to get started.

Learn how to set up and manage Dedicated Lines in OnPage. In this step-by-step tutorial, we’ll walk through how to configure your Dedicated Lines to control how incoming calls are received, processed, and routed. You’ll learn how to:✓ Configure basic line details✓ Customize call processing behavior✓ Set up interactive routing menus✓ Add caller instructions and prompts✓ Review and save your Dedicated Line settings.

Welcome to the OnPage Dispatcher Console, your central hub for messaging activity and performance insights. In this video, we’ll walk through the main dashboard and show how it gives dispatchers a consolidated view of messaging activity, performance metrics, on-call status, and upcoming schedules, all in one place. See how the OnPage Dispatcher Dashboard helps teams stay informed and maintain visibility into critical communications.

Need to keep your OnPage schedule in sync with your calendar? In this step-by-step video, we’ll show you how to share an OnPage Web Management Console schedule with your personal Google Calendar or Outlook Calendar. You’ll learn how to: Copy your OnPage schedule subscription URL Add it to Google Calendar Add it to Outlook Calendar Keep your OnPage schedule accessible alongside your other calendar events.