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The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.

In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.

IT asset discovery is a critical process for any organization looking to manage its IT infrastructure effectively. With a rapid growth of dependency on technology for everyday work, and an increasing amount of remote work, keeping track of all hardware and software assets within an organization can be challenging. And this is where IT asset discovery tools come in to help you through the process. These solutions provide clear and reliable access to everything connected to your company network.

ISO 27001 audits are not just a bureaucratic procedure that you want to quickly get over with and forget. On the contrary, they can be a very important tool to make sure your organization is protected. They objectively evaluate the Information Security Management System (ISMS), help identify potential vulnerabilities, improve security measures, and ensure and showcase compliance with international standards.

IT Asset Management (ITAM) helps you manage your IT environment effectively, efficiently, and safely. However, implementing ITAM software can be a bit tricky if you don’t lay the groundwork accurately. But that’s what we’re here for! This IT Asset Management checklist is all you need to succeed. In fact, the practice lends itself very well to checklists. It's very helpful to organize ITAM through separate and manageable tasks in order to not get overwhelmed or miss anything important.

An IT asset inventory is your best ally to keep all your IT hardware and software organized and properly managed in your organization. It should be at the base of your IT Asset Management (ITAM) strategy since having a unified IT inventory enables you to perform all the other tasks involved in ITAM and, ultimately, accomplish long-term success.

ISO 27001 is the top internal standard for information security. When carried through correctly, it protects your environment, and makes people feel safer when using IT equipment. That being said, implementing the standard is no small task; many organizations feel overwhelmed, as they don't know where to start, or struggle and feel lost during the process.

There’s an eternal conflict between formal vs. informal communication channels when it comes to managing IT Service Management (ITSM) in organizations. We have all been in the shoes of the customer, and can understand why it might seem easier to call or text an IT agent when we need to request something quickly. But users don’t always know what is happening behind the scenes, and the whole triage process behind what seems like a simple request.

Software deployment is a central task for IT teams in organizations of all sizes. The entire process of releasing software applications to end users can present a few challenges, as it encompasses a wide range of activities, that go from building and testing software, to packaging and deploying it. Effective software deployment is critical for ensuring that software applications are delivered securely, reliably, and efficiently.

ISO 27001 is the gold standard to follow for effective Information Security Management, and it is deeply related to IT Asset Management. In particular, the annex A.8.1 provides all the necessary information to manage your information assets properly. So, understanding the full scope of it is crucial to create an all-round ITAM strategy that will ensure all your assets are always fully protected.