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Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on donation in Illinois and northwest Indiana. As one of 58 OPOs that make up the nation’s donation system, Gift of Hope works with 180 hospitals and serves 12 million people in their donation service area.

Connect Insights to Real-Time Action With PagerDuty Visibility

Have you ever gotten that dreaded text from your boss: “The site is down”? Maybe you were meeting with a customer. Or having dinner with your family. Maybe you were presenting at a conference. Doesn’t matter. Whatever else you were doing, now you’re doing emergency incident communication too. You check in with your team leads and confirm there is a problem. You let your boss know the response is under way.

PagerDuty Introduces Two New Products to Help Companies Shift From Reactive to Proactive by Identifying Business Impact and Analyzing Operational Performance

SAN FRANCISCO – Sept. 11, 2018 – Today at PagerDuty Summit 2018, PagerDuty, a global leader in digital operations management, launched two new products to extend its digital operations management platform: PagerDuty Visibility and PagerDuty Analytics. PagerDuty Visibility provides IT leaders, technical responders, and business owners a shared, real-time view into operational health that impacts both consumers and business.

The Power of Effective Digital Operations Training

LeBron James. Marta. Daniel Cormier. Tom Brady. Simona Halep. One thing these individuals—each widely considered amongst the best in their respective sports—have in common is their commitment to training. Each dedicated countless hours to carefully honing their skills through continuous training, to the point that when faced with a challenge, they respond instinctively.

7 Key Enablers for Effectively Managing Critical Incidents

When a critical incident hits, the implications for the business could not be more profound. Whether it’s a productivity system that powers the efficiency of thousands of employees, or an online service that serves millions of customers and drives the company’s revenues - no organization can afford anything less than an immediate and effective resolution.

Announcing Incident Command Center Enhancements

The Incident Command Center (ICC) empowers your organization to command, control, and coordinate incident response without having to leave the OpsGenie app. With the ever-expanding demand for always-on services, increasing uptime is just as critical. Streamlining incident response leads to faster resolution of issues and less headaches for your customer.

OpsGenie is joining Atlassian!

Today we are delighted to announce that Atlassian has entered into an agreement to acquire OpsGenie. Six years ago, my co-founders and I recognized that always-on services were becoming commonplace, customers’ expectations were growing, and service disruptions had increased potential to impact a company’s revenue and reputation. As a result, the pressure on IT professionals was changing, but the tools to help them stay aware and in control of issues were not.

Atlassian to Acquire OpsGenie to Help IT Teams Manage Service Disruptions

SAN FRANCISCO--(BUSINESS WIRE)-- Atlassian Corporation Plc (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, today announced it has entered into a definitive agreement to acquire OpsGenie, Inc., whose technology enables companies to better plan for and respond to IT service disruptions.

Jira Ops + OpsGenie: powerful incident management

Software has become part of our daily lives – from sending money using your phone to signing contracts with a click. But all this progress comes with a downside – specifically, downtime. When a popular online service goes down, it disrupts millions of people and costs businesses $700 billion per year in North America alone. Responding to service disruptions has become one of the biggest challenges facing IT organizations today.

PagerDuty Surpasses 300 Integrations, Cementing its Leadership in Open Ecosystems for Real-time Operations

SAN FRANCISCO – Sept. 4, 2018 – PagerDuty, a global leader in digital operations management, today announced it has surpassed 300 integrations as part of its market-leading, open ecosystem for real-time operations. This ecosystem enables PagerDuty customers to automate the detection, triage, response and resolution of real-time events and incidents across complex and constantly changing tech stacks and microservice architectures.