It's official and you're the first to know – Opsgenie is the newest member of the Atlassian family! Our commitment to you has always been that we'll provide the world's best alerting and incident management solution, coupled with outstanding customer service. That doesn't change. But we're excited to bring you even more – a fresh new logo, new plans, and much lower pricing.
Voices wield power. Staying silent is not an option. We must speak up and honor those who do. October is National Domestic Violence Awareness Month, when communities come together to support victims and survivors of domestic abuse across the world. Earlier this month, SisterDuty, one of PagerDuty’s Employee Resource Groups (ERG), led a campaign to build toiletry kits and raise funds to benefit Casa de las Madres, which offers shelter and support to those at risk of abuse.
ITSM incident management might seem like a lot of words and letters thrown together. However, when examined in the light of managing changes to IT functionality, you quickly realize their importance. ITSM incident management quickly become realized as a way to define how teams should organize themselves and operate their IT services. And key to an effective understanding of this structure is ensuring rapid resolution of IT issues.
Language used across the high technology ecosystem is dynamic to say the least. Nowhere else can you find a mixture of technical jargon seamlessly intertwined with references from science fiction, mythology, pop-culture, literature, and more. While this makes conversations heard across technical environments colorful and engaging, it also makes communications allegorical and metaphorical— opening them to variable interpretation.
Oracle OpenWorld kicks off this week in San Francisco so I thought this would be a great time to provide an overview of how PagerDuty integrates with Oracle Cloud to help teams add real-time operations to their cloud management.
Mean Time To Response (MTTR) measures how long it takes a first responder to acknowledge an incident since it has occurred. There’s a lot of talk on minimizing MTTR. But take a look at the following data set. Which scenario do you prefer?
Offsite meetings can be great for getting things done. Being out of the office can clear the cobwebs, break down barriers, and lead to real breakthroughs. At BigPanda, the marketing team has started experimenting with how we run offsites, with the aim of trying to find a “secret sauce” that leads to success – maximizing both team building and task execution that we tackle in our offsites.
Emails are one of the most popular notification methods of Opsgenie when reaching out to your users. Now, you can create Email Templates which represent your company’s style and streamline communication processes! Email Templates are available for the emails sent out for Mass Notifications and Stakeholder Notifications, and you can customize of the content of the emails depending on your needs.
Announcing the following integrations: BMC Remedy OnDemand
Although the main focus of StatusHub is incident communication, it compliments each 5 activities of Incident Management: Identification, Categorization, Prioritization, Response and Communication with the user community through the life of the incident.
