Operations | Monitoring | ITSM | DevOps | Cloud

Fixed Hardware Refresh vs. Intelligent Hardware Refresh. Learn how real-time data can help IT make smarter device refresh decisions, reduce costs, and improve the digital employee experience.

What is Proactive IT? In Episode 3 of the DEX Dictionary, we break down how IT teams can identify and address issues before they impact employees.

Welcome back to the DEX Dictionary, where we break down the terms you hear all the time in the world of Digital Employee Experience. In episode two, we’re talking about digital friction. What is it, what does it look like in the workday, and why does it matter? Here’s what you need to know.

Welcome to the DEX Dictionary, a series where we break down the terms you hear all the time in the world of Digital Employee Experience. In episode one, we’re starting at the beginning: What is DEX? Learn what Digital Employee Experience means, why it matters, and how it shapes the way employees experience technology at work.

Browser performance issues can disrupt productivity and create unnecessary frustration for employees. In Episode 2 of Eliminating Digital Friction with Nexthink Spark, see how Spark quickly investigates an unresponsive browser, identifies the root cause, and helps IT resolve the issue faster. Discover how AI-powered investigations enable proactive IT and deliver a better digital employee experience.

Slow, unresponsive applications create digital friction that impacts employee productivity and generates unnecessary IT tickets. In Episode 1 of Eliminating Digital Friction with Nexthink Spark, see how Spark identifies UI slowness, pinpoints the root cause, and helps IT resolve issues faster.

AI is transforming the workplace, but successful adoption requires more than simply deploying new tools. In this demo, discover how Nexthink’s AI Activation Hub helps organizations discover, govern, guide, and measure enterprise AI adoption, empowering IT to accelerate AI adoption with confidence.

Guided by five strategic ambitions—sustainability, experience, innovation, focus, and operational excellence—GSK’s journey with Nexthink has grown from a standard deployment into a dynamic, insight-led philosophy shaping every facet of its workplace experience.

Large-scale enterprises like UPS face the challenge of ensuring global employees adopt business-critical HR applications effectively without overburdening IT. In this session, John Hampton, Senior Leader at UPS, will share how his team used Nexthink Adopt to embed in-app guidance, contextual self-help, and proactive reminders, helping employees complete tasks accurately the first time while reducing support dependency in Workday and Cornerstone on Demand. With analytics providing visibility into adoption gaps and user behavior, UPS achieved measurable gains in productivity, accuracy, and employee experience.

Every DEX journey starts with challenges—but the real story is in how you overcome them and build lasting impact. In this session, Rebecca Hall and Mark Milano of Eversource will share how they tackled the pain points that initially drove their adoption of Nexthink, from visibility gaps to IT service inefficiencies. They’ll highlight the early wins that built momentum, including key integrations with their ITSM tool and ROI realized through targeted use cases.