Operations | Monitoring | ITSM | DevOps | Cloud

AI is transforming the workplace, but successful adoption requires more than simply deploying new tools. In this demo, discover how Nexthink’s AI Activation Hub helps organizations discover, govern, guide, and measure enterprise AI adoption, empowering IT to accelerate AI adoption with confidence.

Guided by five strategic ambitions—sustainability, experience, innovation, focus, and operational excellence—GSK’s journey with Nexthink has grown from a standard deployment into a dynamic, insight-led philosophy shaping every facet of its workplace experience.

Large-scale enterprises like UPS face the challenge of ensuring global employees adopt business-critical HR applications effectively without overburdening IT. In this session, John Hampton, Senior Leader at UPS, will share how his team used Nexthink Adopt to embed in-app guidance, contextual self-help, and proactive reminders, helping employees complete tasks accurately the first time while reducing support dependency in Workday and Cornerstone on Demand. With analytics providing visibility into adoption gaps and user behavior, UPS achieved measurable gains in productivity, accuracy, and employee experience.

Every DEX journey starts with challenges—but the real story is in how you overcome them and build lasting impact. In this session, Rebecca Hall and Mark Milano of Eversource will share how they tackled the pain points that initially drove their adoption of Nexthink, from visibility gaps to IT service inefficiencies. They’ll highlight the early wins that built momentum, including key integrations with their ITSM tool and ROI realized through targeted use cases.

In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations might gain (and lose) as AI becomes embedded in daily work.

Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why human connection may become more valuable—not less—in an AI-enabled world. A thoughtful conversation on escaping AI career anxiety, building resilient networks, and creating value beyond efficiency.

On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.

In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning.

Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations.

Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT professionals can stay ahead. They unpack the difference between what can vs. should be automated, and what the new IT career ladder might look like in an AI-driven world.