As the digital landscape evolves at breakneck speed, enterprises face an increasingly complex challenge: how to ensure their systems remain reliable and available amidst the chaos of modern technology. In this journey, Site Reliability Engineering (SRE) emerges as a beacon of hope, offering a pragmatic approach to building a culture of reliability at scale.

There’s wisdom in past experiences — if you can access it. During live incidents, teams often look for parallels to past situations in their investigation process. Finding the answers is a time-consuming and manual process. You first have to identify similar incidents, then review historical data for insights and details on how previous teams resolved them. There’s no time to waste when SLAs are at stake. Yet that’s how many operators spend their time.

Last week saw several big milestones for BigPanda. We launched several new AI-driven capabilities (see below). And we had the privilege of meeting with more than 40 IT operations leaders from customers, including Disney, Nvidia, Autodesk, Lucid Motors, Intel, and Blue Shield, at our customer event, BigPanda 24. Representing some of the most innovative organizations in business and technology, these influencers joined us as part of our customer and technical advisory boards.

Kubernetes troubleshooting is a critical skill for developers and system administrators managing containerized applications. It involves diagnosing and resolving issues within a Kubernetes cluster, ensuring that applications run smoothly and efficiently. Troubleshooting can range from simple configuration errors to complex networking issues, requiring a deep understanding of Kubernetes architecture and components.

The Grafana OnCall mobile app is an essential tool for on-call engineers to monitor and respond to critical system events. Available for both iOS and Android, the app offers a range of features and notification settings that make the on-call experience easier and more intuitive — all in the palm of your hand.

The launch of On-call was an integral part of the incident.io mission to become the single place you turn when things go wrong, and recently we hosted a live virtual event to show how it all came together. In this event, incident.io Co-founder and CTO Pete Hamilton sat down with incident.io Product Manager Megan McDonald, Product Engineer Rory Bain, and fellow Co-founder and CPO Chris Evans to demo the product, discuss the journey of the creation, and expand on what’s next.

For the last 12 months, our team has concentrated on elevating product features by integrating generative AI. By seamlessly weaving AI into the fabric of the service, we have enhanced the efficiency and responsiveness of incident management processes and pioneered a new approach to handling crises.

For someone experiencing a mental health or substance abuse crisis, receiving timely access to care is critical. Recognizing a growing need for behavioral health intervention, San Diego County launched its Telecare Mobile Crisis Response Team (MCRT) to provide no-cost, in-person support. “With mental health crises on the rise, counties are trying to figure out how to implement something that supports folks in the community,” said Bre Lane, Program Administrator at MCRT.

Effective communication lies at the heart of successful teamwork, and SIGNL4 emerges as a powerful tool crafted to elevate collaboration within teams. In this blog post, we will explore five of the often small but all the more intuitive features that distinguish SIGNL4, positioning it as the preferred solution for teams aiming to enhance productivity and streamline communication.

Traditional database design prioritizes data integrity through normalization. However, for read-heavy workloads, normalized data structures can lead to complex queries and slower performance. Denormalization offers an alternative approach to optimize query execution and improve efficiency. A study concluded that denormalization can improve query performance when implemented with a thorough understanding of application requirements.