At incident.io, “We care about our customers” isn’t just a talking point. It’s a core part of how we operate. Whether it’s a big feature request or a small bug fix, we’ve been intentional about making sure that customers always feel heard and seen—no matter the ask. But it’s not just that.

Root Cause Analysis (RCA) is the best way to find out what causes an issue in your IT operations (ITOps). In other words, it is a great versatile analysis method for corrective action that is inherent to the ITIL framework. It’s a comprehensive approach that all managers can appreciate. In the IT industry, this method is invaluable since its ability to swiftly and effectively address problems is what distinguishes proactive IT Service Management (ITSM).

Net at Work is a German IT company with over 100 employees that provides its customers with solutions and tools for digital communication and collaboration. Their product NoSpamProxy offers reliable protection against spam and ransomware, legally compliant email encryption and more. Net at Work customers monitor NoSpamProxy with a network monitoring tool.

In the fast-paced world of IT operations, the culture permeating an organization is critical to its success. It drives behavior, efficiency, and organizational accomplishment. A blame-centric culture is particularly detrimental, creating an environment where finger-pointing is more important than problem-solving and fear reduces innovation. This negative culture damages individual morale and erodes the organization's collective resilience.

Since the release of ChatGPT, there’s been growing excitement about the potential of generative AI—a class of artificial intelligence trained on pre-existing datasets to generate text, images, videos, and other media—to transform global businesses. Last year, we released our own generative AI-powered DevOps copilot called Bits AI in private beta. Bits AI provides a conversational UI to explore observability data using natural language.

What's the secret to achieving the right balance for your platform?

Service level agreements (SLAs) are essential for defining and managing the performance of services provided by internal or external providers. This article explores the different types of service agreements, their key components, and best practices for creating and enforcing effective agreements.

In the fast-paced world of software development and product delivery, incidents are often viewed as unwanted disruptions. Traditionally, incident management might only trigger for critical issues, like complete system outages, data loss of some kind, or security-related ones - you don’t need to go back that far for a few that were very serious: Heartbleed, xz utils, and more.

To become battle-tested, you need to go through battles, not just read books or mentor newcomers. Both are helpful but the stakes are low. On the other hand, high stake jobs, such as running a big project or managing a team, are hard to get when you lack experience. So how can we solve this dilemma? Enter incident response.

ilert's integration catalog now includes a new addition for InfluxDB—an open-source time series database.