Leading With Observability: Scaling Fin to 2x Engineering Productivity

A few months ago, Darragh Curran, CTO at Fin (formerly Intercom) set a public goal to double #engineering productivity and nearly tripled it instead. They did so by pulling a few levers: AI writing code at scale, building an AI-driven PR review system, leveraging #observability as a trust mechanism, and with leadership becoming more hands-on through the transition.

Charity wanted to pick Darragh’s brain on the messy bits, not just the highlight reel, so she invited him to participate in our first episode of Leading With Observability.