How Zendesk ditched 15 years of patchwork tooling, in 10 weeks

Zendesk replaced 15 years of homegrown incident tooling and PagerDuty by migrating 1,200 engineers across 150 teams onto incident.io in just 10 weeks, cutting mean time to triage by 32%, saving $500k+ in year one, and eliminating 800+ hours of annual toil, with zero incidents on go-live day.

Tom Monaghan (VP of Engineering Productivity & Product Reliability) and Anna Roussanova (Engineering Manager) share how they pulled it off and what's next as Zendesk helps build Investigations, our AI agent that starts digging into incidents the moment an alert fires.

Read the full story: https://incident.io/customers/zendesk