Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of Server Room, we sit down with Saravanan Muthian, Chief Information Officer at Zoho Corp, to explore what it really means to "eat your own dog food." From stress-testing new apps internally to managing sprawling data across multiple tools, Saravanan walks us through the philosophy, challenges, and advantages of trusting your own tech stack. We also talk about Zoho’s decision to invest in its own data centres, the balance between automation and human touch, and the importance of sustainable scaling in IT.

A critical, mandatory shift is coming to how your organization manages digital certificates. In a move recently approved by the CA/Browser Forum, the maximum lifespan for publicly trusted certificates is set to drastically reduce from the current 398 days down to 47 days by March 2029. Importantly, this isn't a distant concern—the move is said to roll out in a phased manner and includes significant intermediate steps starting as early as March 2026, by which time the certificate lifespan will come down to 200 days.

In this webinar, we explored how integrating IT Operations Management (ITOM) with your IT Service Management (ITSM) platform can elevate service delivery and operational efficiency. Key takeaways include how to: Looking for ITOM in the cloud? Site24x7 delivers powerful IT operations management and integrates seamlessly with ServiceDesk Plus Cloud—offering the same advanced features.

Join us in this episode as Aparna breaks down the evolution of Enterprise IT Management (EITM) and its role as the backbone of digital transformation. From tackling tool sprawl and FinOps to redefining CIO priorities, we explore EITM’s evolution- from “system of record” to “system of intelligence”, top IT challenges, how CIO’s can balance risk, innovation, and executive leadership all at the same time, AI integration hacks, and how organisation today and future-proof their IT and integrate quantum computing, adaptive workspaces, and verticalized AI.

IT landscapes are vast, widespread, and increasingly complex—demanding tools that don’t simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and machine learning (ML) capabilities into everyday ITOps. In this session, you will learn to deploy decision intelligence for contextual recommendations that address underlying IT inefficiencies—even those that are difficult to spot.

CloudFin, a podcast series by ManageEngine CloudSpend to help you take right financial decisions on your cloud. Here is a fireside chat where we discuss about the complexities of cloud cost and ways to tackle it.

This episode gives you unique insights into how AI is evolving to process information more like humans, leading to innovations that could revolutionize industries and daily life.

Service level metrics—SLA, SLO, and SLM—are game-changers, helping you unlock actionable insights, improve service reliability, and align your IT service efforts with business objectives. This webinar will explore how AI-powered analytics can help you proactively establish and monitor key service level metrics to drive your IT service performance to new heights.

Dive into the future of observability with our latest Server Room episode!

ITSM dashboards need to go beyond vanilla KPI metrics, transforming into workspaces that offer service desk technicians an operational overview, managers tactical insights, and executives a strategic snapshot for every aspect of your IT service delivery. With that in mind, we just introduced new intuitive dashboard capabilities in ServiceDesk Plus. Say hello to a data-driven and context-rich way to manage your tickets. Here’s what’s new.