Operations | Monitoring | ITSM | DevOps | Cloud

Every law firm I meet can explain its information security policy in minutes. Far fewer can tell me which AI tools their staff actually used last week, and what data those tools touched. That gap is where Shadow AI sits, such as unsanctioned, unmonitored use of generative AI slips in. It promises speed, but it quietly creates exposure: confidentiality breaches, weak auditability, and a risk to governance when the regulator (or a client’s GC) asks hard questions.

Every law firm fears the same ghost – the one that silently drains client trust. It doesn’t haunt the courtroom; it lurks in your digital experience.

It’s 3:30 p.m. A partner’s laptop refuses to authenticate to the VDI. The urgent filing is in two hours. The ticket title reads like a headstone you’ve seen a hundred times: “Can’t connect, tried rebooting, please help.” Another “undead” incident claws its way out of the queue. By home time, the backlog becomes a graveyard of recurring tickets, and your team, although brilliant and capable, is exhausted and applying the same fixes again and again.

When minutes matter, IT leaders need more than quick fixes; they need foresight. That’s where Teneo’s Managed DEX (Digital Experience Monitoring) comes in. Managed DEX is designed to detect what legal teams can’t afford to miss. It monitors for “ghost traffic”- those eerie, unexplained signals of abnormal network activity that often signal compromise or instability- and other anomalous device behaviors that can precede full-blown outages or cyber incidents.