Join PagerDuty DevOps Evangelist Matt Stratton to learn how the very DNA of an organization can evolve through the use of actionable communications from all levels - management, strategy, and practitioners. The “virus” of humane ops will infect your organization, providing a more sustainable approach to on-call, incident resolution, post-mortems, and more.
Every new user should have the opportunity to learn PagerDuty best practices to ensure that they’re set up for success. We recognize that having a live training — a place to ask questions as they come up — to assist you as you get started with PagerDuty can be very helpful.
Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution.