So the dumpster is on fire. Again. The site’s down. Your boss’s face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an ambulance to deal with his impending stroke. Firefighters have clear procedures and a strong hierarchy. The first truck at a scene immediately begins assessing the situation.

Learn how Event Intelligence, the next-gen approach to Event Management and AIOps, helps teams to cut through the noise and operate at scale. This introductory session will walk through key best practices and requirements such as reducing noise via adaptive machine learning, accelerating triage via integrating machine data with human response, and much more.

Atlassian’s mission is to unleash the potential of every team. Atlassian’s newest product, Jira Ops, is built on top of Jira with a direct connection to PagerDuty to ensure teams can be successful and respond quickly when things break. This session will cover how PagerDuty and JiraOps work together to help teams respond to incidents, quickly and in real-time.

IT Operations telemetry has always focused on the health of servers, applications, and technical services...but what really drives the quality of all these things are the people behind them. Companies must understand employee health in order to retain and attract talent that keeps systems running at peak performance.

Chaos engineering is here to stay. There's a thriving community, numerous open source projects, a few books, even a startup. Companies are hiring chaos engineers and creating entire teams focused on chaos engineering. This talk is about strategies for launching a chaos engineering movement at your company, as well as the challenges and results you can expect.

Incidents are never fun, but a bad incident response process makes them even less so. How do technical teams mobilize the right people and provide the right context and tooling to rapidly take action and drive incident resolution? With the clock ticking and up to millions of dollars lost per minute of downtime, there’s no time to waste in assembling the right experts.

Unless you spent the last few years on a remote deserted island, you might have noticed some changes in how work gets done at your company. Whether you call it Digital Transformation, DevOps, or Digi-DevOps-ification, it reaches far beyond just your Development and Operations teams.

At PagerDuty, reliability is at the heart of everything that we do. But in order to deliver continuous availability, drive a maniacal focus on customer needs with faster innovation, and support exponentially growing scale, over the years we've had to make significant investments and changes in how we develop and operate products.

Security is top of mind for every organization. But with the rapid pace of change that comes with digital transformation, how do organizations keep their products and solutions secure when they are constantly evolving? Learn how a leading organization is using PagerDuty to improve cybersecurity incident response while building security into its products through DevSecOps practices.

More than ever, organizations are seeking to enhance their IT Operations by finding the right way to harness data science and machine learning. The promise of these new techniques is awesome: to automate repetitive tasks so teams can focus on innovation, and surface actionable insights that help teams make smarter decisions.