This is a simulated incident call recording based on a real PagerDuty incident from Jan 2017. The purpose of this simulation is to show how Incident Command System principles are applied to technical product outages.

Learn how to integrate (install/configure) the PagerDuty Atlassian Jira Server and Data Center Integration V4 and test the integration workflow. Enjoy a suite of capabilities that allows users to coordinate an incident response right from a Jira issue by using the PagerDuty sidebar. Drive synchronization and collaboration between teams with complex workflows. Map users and accounts across PagerDuty and Jira Server and Data Center.

Learn how to install, configure, and test the PagerDuty Microsoft Teams Integration. Drive real-time ChatOps and Empower HybridOps with the PagerDuty and Microsoft Teams integration.

PagerDuty for Customer Service + Salesforce Service Cloud enables real-time response, better cross-team collaboration across support, IT and engineering teams and proactive customer communications.

Drive real-time ChatOps and Empower HybridOps with the PagerDuty and Microsoft Teams integration. With millions of daily users, Microsoft Teams is an essential communication and collaboration tool for many businesses. Many modern IT Ops and DevOps teams count on Teams to keep everyone on the same page when things are running smoothly—and perhaps even more so when they aren’t.

Check out this demo of the PagerDuty Salesforce Service Cloud integration for customer service teams. See how a customer service agent can create an incident from a salesforce case, how an incident is assigned to the right person without falling through the cracks, and how an agent can maintain complete visibility into an incident before it gets resolved.

This video shows how a customer service agent can create an incident from a Zendesk ticket, how that incident is assigned to a person without falling through the cracks, and how an agent can maintain complete visibility into the incident before it gets resolved.

This shows how customer service teams can be more proactive with their customers by letting them know about service affecting issues before they call in. This video shows how the PagerDuty status page, Slack Interaction, and response plays support this ability.

Learn how to install, configure, and test the PagerDuty Slack Integration and work wherever you are. Many modern ITOps and DevOps teams count on Slack to keep everyone on the same page when things are running smoothly—and perhaps even more so when they aren’t. Slack users can do things like reassign or escalate an incident and view additional incident context—all from within Slack. The PagerDuty platform also allows users to create an incident war room Slack channel from within PagerDuty, adding additional users to it as the situation evolves.