In a world where everything comes down to moments of truth, teams must respond to issues and opportunities in seconds. Rising customer expectations demand real-time response, and effective DevOps and ITOps shouldn’t just be tied to laptops and desks.
For more than 20 years, Pacific Disaster Center (PDC) has been an innovator and leader in information and communication technology to reduce disaster risk and provide humanitarian assistance to those around the world affected by natural disasters.
In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life, the Universe, and Everything.” After 7.5 million years, the machine produced “42.” At PagerDuty, we did something similar, except we didn’t have scientist mice or wait 7.5 million years.
Once a year, PagerDuty’s SREs get together for a three-day, in-person offsite. With the team spread across three time zones in the U.S. and Canada, encompassing two offices and three remote members, face time is rare and valuable. We use our offsites for thoughtful discussions on team health, long-term project roadmap planning, refining and updating our team’s mission, and to simply spend time together as a team.
Raise your hand if you’re a believer in DevOps—thank you, I see that hand. As a former organizer of devopsdays Toronto (2014 – 2016), you could say that I drank the Kool-Aid early on. But thanks to the outstanding research of the DevOps Research Association (DORA) and numerous State of DevOps reports before it, DevOps culture is much less of a religious battle than it has been in the past.
The ITOps world is a harsh working environment where ITOps personnel are expected to minimize the business impact of incidents at all hours of the day—regardless of the impact to themselves or their families. As more companies undergo digital transformation, the number of alerts and interruptions flowing to IT first responders will continue to increase.
As you may expect from a company founded by former Amazon employees, PagerDuty has been helping AWS users automatically turn any signal into the right insight and action for years. Our Amazon CloudWatch integration enables teams to proactively mitigate customer-impacting issues, which in turn allows organizations to innovate and scale both their AWS and hybrid environments with confidence.
