Atlassian Access provides company-wide security, visibility, and control across all your Atlassian cloud products from one place. Increase security and streamline user management with SAML SSO, automated user provisioning, two-step verification, and password policies. Atlassian Access works across the cloud versions of Jira Software, Jira Service Desk, Jira Core, Confluence, and Bitbucket.

Jira Service Desk offers a variety of reports to help you track vital metrics, including SLAs, time to resolution, customer satisfaction, and performance trends.

Learn how to set up the email channel in Jira Service Desk so customers can raise requests and reply to agents right from their inboxes.