In response to recent events, many organizations are implementing social distancing programs such as remote work. Successfully transitioning to remote work does come with challenges, but the right practices and attitudes can make it much less painful (and safer for you than heading into the office). We like to think of incidents as “unplanned investments,” and a sudden switch to remote work could be considered an unplanned investment of its own.

Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.

As we are all adjusting to this new reality of living and working in the time of COVID-19, the coronavirus, there is so much that we need to take into consideration. Clearly, the health and safety of our family and colleagues is priority number one – and the local authorities have provided guidance on how to maximize protection.

As reported cases of novel coronavirus (COVID-19) continue to rise around the world, many companies are increasingly shifting to using remote work as a way of minimizing exposure for their workforce. But even if some of these companies have been remote-friendly in the past, many organizations are currently struggling to figure out how to shift their operations to becoming entirely remote.

With remote work becoming more common, and distributed teams the norm, incident response has become even trickier. Years ago, everyone would gather in a war room and sort through the issue together, boots on the ground. Now, things have shifted. Remote work is only projected to increase, and teams need to be able to adapt in order to resolve incidents quickly and efficiently, even if team members are a thousand miles away. But how can we make great incident response a reality?

Teams is Microsoft’s versatile chat and collaboration solution for enterprise communication. Teams come bundled with Office365, offering chat, file sharing, and a host of other collaborative features. The platform also integrates with a host of popular project management applications, chatbots, and alert management platform makes it a hot favorite of production teams.

“Servcies&Systems” category subscriptions provide a highly flexible way of routing alerts to specific user groups. This can for instance be used to route alerts based on responsibilities or skills. But other scenarios are possible too as the category subscription mechanism is extremely powerful. SIGNL4 currently provides two fundamental ways of routing alerts. The first layer is the routing of alerts based on the “on duty” status.