With the release of Grafana 10.2, we made a number of enhancements to Grafana Alerting. These updates included the rollout of Insights, a new section of the Grafana Alerting home page. Available now to all Grafana Cloud users, Insights offers valuable information, such as statistics on alert rules and notifications, to help you monitor alerting data and quickly analyze alert performance.

In today's fast-paced digital landscape, incident management is crucial for maintaining operational excellence. During this process, on-call management models play a critical role in promptly addressing and resolving incidents. On-call management involves the organization of teams to ensure prompt response and resolution of incidents and is necessary to streamline incident resolution, ensure 24/7 availability, and allow for fair and transparent on-call rotations.