ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Proactive ITSM: Part 3 | Transition

Jan 21, 2019 By Nexthink In Nexthink

As workplace technologies evolve, so should its management. Taking a proactive stance on IT Service Management can spark the flame to amazing Digital Experience Management! Watch how the world of ITSM is changing, with Nexthink's very own ITSM expert at the board!

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Proactive ITSM: Part 2 | Operations

Jan 21, 2019 By Nexthink In Nexthink

As workplace technologies evolve, so should its management. Taking a proactive stance on IT Service Management can spark the flame to amazing Digital Experience Management! Watch how the world of ITSM is changing, with Nexthink's very own ITSM expert at the board!

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Nexthink

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Proactive ITSM: Part 1 | Overview

Jan 21, 2019 By Nexthink In Nexthink

As workplace technologies evolve, so should its management. Taking a proactive stance on IT Service Management can spark the flame to amazing Digital Experience Management! Watch how the world of ITSM is changing, with Nexthink's very own ITSM expert at the board!

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Nexthink

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OnPage - ServiceNow integration and implementation

Jan 16, 2019 By OnPage In OnPage

OnPage complements ServiceNow’s ITSM software with critical alerting to lower risk, improve business agility, and reduce costs.

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OnPage

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OnPage - ServiceNow Integration

Jan 15, 2019 By OnPage In OnPage

OnPage complements ServiceNow’s ITSM software with critical alerting to lower risk, improve business agility, and reduce costs.

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OnPage

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xFlow for Support Analysts

Jan 9, 2019 By Broadcom In Broadcom

This video highlights the CA Service Management xFlow user experience for Support Analysts. It is an innovative, award-winning experience enabling analysts to work the way they want and deliver the service expected by IT consumers.

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Avoid Digital Disruptions And Streamline Incident Collaboration With OpsRamp's Certified ServiceNow Integration

Jan 8, 2019 By Srini T In OpsRamp

OpsRamp’s ServiceNow Integration Delivers Faster Problem Isolation, Better Impact Analysis, And Quicker Reaction Times.

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OpsRamp Receives Integration Certification From ServiceNow

Jan 8, 2019 By OpsRamp In OpsRamp

OpsRamp, the service-centric AIOps platform for the modern enterprise, today announced it has received certification of its integration with ServiceNow. The certification is a validation of best practices in the design and implementation of OpsRamp’s ServiceNow ITSM integration for accurate root cause(s) analysis, rapid incident response, and automated remediation.

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Digital Workplace Predictions for 2019

Jan 8, 2019 By Various Contributors In Nexthink

2018 was a banner year for the digital workplace as organizations began to see the positive bottom line impact of investing in the digital experience of their employees. Building on this momentum, 2019 is set to be another monumental year. So, let’s ring in The New Year Nexthink-style! We asked some of the greatest minds in the industry one simple question: what will 2019 bring for the digital workplace and employee experience?

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Driving Successful IT Change Management through User Engagement

Jan 1, 2019 By Nexthink

Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to "lack of urgency" and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.

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