Apr 9, 2020 | By Sean Malvey
The past several weeks have been anything but normal, especially for those in enterprise IT. Though every company is facing their own unique challenges, we have noticed that certain technical use cases come up over and over again with our customers. After two months, and hundreds of use cases, we’ve picked the top remote work problems that enterprise IT departments are solving with Nexthink.
Apr 9, 2020 | By Amber Lee
With millions of employees recently making the jump to remote work, some IT departments are finding themselves on unfamiliar ground, and with newfound stress and pressure. The stakes seem higher now. IT cannot visit an employee’s desk or stop them in the hallway whenever they encounter an issue, they now have to solve problems proactively and remotely. But for some companies, the switch to remote work has been smooth and painless.
Mar 18, 2020 | By Michael Applebaum
The shift to remote work has taken place almost overnight for many companies, creating enormous challenges for both IT and employees. There are no months of planning, pilot rollouts, or performance stress tests. IT teams are being asked to implement massive changes on a daily basis, despite being vastly overworked and under-appreciated, all while maintaining focus and professionalism.
Mar 12, 2020 | By Steve Pashia
I often smirk when I hear or read about other companies pitching a digital experience management platform for IT support. To outsiders this claim may sound innocuous but after 30 years in IT I know most cannot even come close to understanding, let alone managing, the full Digital Employee Experience (DEX). Why? It’s best to define some terms before I draw any lines in the sand.
Feb 28, 2020 | By Nexthink
Nexthink is proud to announce our UI has a new and improved look. We feel confident that this change adds to the philosophy we preach here at Nexthink: to delight people at work. Aside from the visual improvement, this update also signals a new era for the Nexthink platform.
Aug 21, 2019 | By Nexthink
The pace is accelerating. Analysts predict that the traditional IT monitoring tooling landscape will be unrecognizable in 5 years. Drastic changes are occurring that are challenging traditional monitoring tool and are forcing IT teams to reevaluate their approach.
Feb 4, 2019 | By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
Feb 4, 2019 | By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it’s high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
Feb 1, 2019 | By Nexthink
The very essence of IT is all about innovation - finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler - lighting sparks of innovation instead of putting out fires.
Feb 1, 2019 | By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
Take a quick look at how nexthink helps IT drill down from high-level insight and metrics all the way to granular-level details to easily identify and fix G Suite service issues.
Discover how Nexthink complements hard technical metrics with user sentiment data to truly understand employees’ experiences of their G Suite usage, enabling IT to take data-led action and engage with employees to improve their overall usage, adoption and satisfaction of the service.
Watch how Nexthink allows IT teams to gain an overview of the overall G suite compliance landscape and, if need be, remotely act on targeted employee devices to inform or force compliance standards.
Dec 11, 2019 | By Nexthink
Following an amazing keynote at Experience ’19 New York, Forrester analyst Andrew Hewitt spoke to us about the value of Digital Employee Experience – and how organizations should begin their ‘Experience’ journey.
Dec 3, 2019 | By Nexthink
Watch Nexthink CEO Pedro Bados discuss Europe’s growing tech ecosystem, the need for government incentives for startups and how having more European entrepreneurs with the right experience is essential to drive innovation.
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