Why action items shouldn't be the goal post-incident #incidentmanagement #podcast
In this clip, Colette explains why focusing on coming up with a list of action items post-incident is a big mistake. About the episode: What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.