Learn to build effective no-code and low-code automation to rejuvenate ITSM practices like incidents, services, problems, changes, releases and more. Automate various service desk operations like classifying tickets, looping in technicians, streamlining communication, setting service level targets, systematizing ticket governance, performing custom actions and more. Further, we'll explore Zia, Zoho's AI-based assistant's capabilities to enhance service desk productivity.