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What ITIL 4 means for you and your team

As every company becomes a software company, your role as an IT professional is evolving from supporting the business to differentiating the business. You’re now enabling change and technical innovation to drive competitive advantage. To keep up in this world, it’s time for IT teams to move toward agile approaches that value ease of use, collaboration, and delivering value.

Caching in: performance engineering in Jira Cloud

Go behind the scenes with the Jira team and see how we performance-engineered our way to a zero-affinity cloud architecture that runs at enterprise scale. Performance engineering is a big deal when you’re serving millions of users from every corner of the globe. We previously wrote about a large engineering transformation program for Jira & Confluence, which we codenamed Vertigo – read more about the overall program here.

The simple, powerful way to boost your IT team's performance

IT teams, we are at a crossroads. We’ve spent years, if not decades, being thought of as cost centers at the best of times, and more often, a source of bottlenecks. Now, we’re making a name for ourselves as facilitators of innovation and providers of legendary service. Our companies are recognizing how critical we are to their success.

7 non-negotiable security practices for any cloud product

Implementing security best practices for your cloud products might feel like you’re playing a game of chess against a chess grandmaster. You think you need to know the most complex strategies and plan ten moves in advance, but in reality, you’re playing against a 3rd-grade checkers player.

Behind the scenes of our security incident management process

On the security team, we don’t manage any Atlassian products like other Atlassian teams do. Our main product is trust, and that’s a job that’s never finished. To me, security is more of a mindset; one of constant diligence, continuous improvement, and seeking out ways to innovate.

Tips for building an effective performance monitoring strategy

A record high of 162,414 cars per day cross the Golden Gate bridge, in wind, rain, and countless other environmental factors (don’t say earthquakes!) that compound stress on it. An Atlassian instance is a lot like a bridge. Users access each instance hundreds and thousands of times a day, amid conditions that include the size of the instance itself (with its load of comments, pages, repos, etc.), the apps you’ve added, API calls, and much more.

Introducing Jira Software 8.0: the next chapter of Jira for enterprise teams

We’re constantly amazed by what our customers are able to do with Jira Software. Whether it’s planning a Mars landing, building a cochlear implant, or modernizing the way thousands of people work at a single company — the ways in which people use the Jira platform are multiplying by the day.