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3 business challenges the Now Platform can help you solve
Operations | Monitoring | ITSM | DevOps | Cloud
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ITSM
The latest News and Information on IT Service Management, Service Desk and related technologies.
Now on Now: Digital Transformation at ServiceNow
Discover how digital transformation at ServiceNow starts by creating great employee and customer experiences.
Now on Now: How ServiceNow Uses IT Operations Management
Discover how ServiceNow drove a 67% reduction in P1 and P2 incidents.
Increase customer satisfaction by solving issues faster
With ServiceNow Customer Service Management, connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction.
The Complete Guide to Choosing An Online Helpdesk
This is a sneak-peek of all the things that are in store for you in this guide. By the end of this guide, you should have answers to these questions: What is an online helpdesk and why do I need one? What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise? How do I put together a feature list? What if I have no idea what I need?
Why you should choose a ticketing system over email
In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
See How the Now Platform Outshines Other Development Platforms
With a reference guide of key features and functionality
5 questions on the latest ITSM trends
Last month, Atlassian attended SITS 2018, The Service Desk and IT Show. We staffed a busy booth, demoing our software and learning about challenges facing the support managers, analysts, IT directors, and CTOs in attendance. Our own Principal Solutions Engineer, Paul Buffington, also spoke to an overflowing crowd about best practices for incident management. We sat down with Paul to get his thoughts on some of the most noteworthy ITSM trends.
Live Demo: IT Business Management
Demo of ServiceNow IT Business Management.
The Importance of Monitoring for ITSM and DevOps
As organizations embark on the journey towards ITSM and DevOps adoption, they need to be aware of how this IT transformation will impact their IT operations and business delivery. 'IT monitoring' plays a crucial role in providing the visibility enterprises need to track all the technology and operational changes, measure performance continuously, baseline the infrastructure, forecast capacity needs, and accelerate IT transformation by delivering real transparency to IT and business stakeholders.