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The latest News and Information on IT Service Management, Service Desk and related technologies.

5 Basecamp Alternatives & Competitors [Tried & Tested]

For many project management teams, Basecamp has been a reliable workhorse. But as teams and projects evolve, needs change. When I'm assembling a team for a new project, a few things become crucial: ease of use, robust features, and ideally, workflow automation to streamline processes. This is where Basecamp can sometimes fall short. While it’s good for communication and task management, it can feel clunky for complex workflows or larger teams.

How to Ensure Regulatory Compliance in Multinational Companies With Jordan Thurston

When it comes to ensuring regulatory compliance across companies, you have to be able to both simultaneously manage and coordinate adherence to different laws and regulations, and continually adapt your practice to changing scenarios as part of your ongoing tasks. In essence, robust compliance is fundamental to any organization's productivity and well functioning, but sometimes it can be hard for teams to thoroughly understand its relevance and importance.

ISO 27001: 8 Steps to Implement The Security Standard

ISO 27001 is the globally recognized standard for Information Security Management. It uses a Risk Management approach to provide a framework for managing, controlling, and protecting privileged and sensitive information. The standard sets out the requirements for establishing, maintaining, implementing, and continually improving an organization's Information Security Management System (ISMS).

School Automation: 10 Processes You Can Automate

School automation is the secret component of robust administration in 2024. ‍ In my two decades of experience as a senior business executive and consultant working with global organizations of all sizes, I've witnessed firsthand the transformative power of automation across various sectors. Education, in particular, has undergone significant changes with the adoption of automation, revolutionizing administrative processes, and enhancing operational efficiency within schools. ‍

Aligning Security & Ops with Intelligent Automation

Ivanti’s Alan Taylor previews his hands-on session at ISS 2024, demoing some of the powerful automation tools available to Neurons users and how they can drive better outcomes for IT, security and operations. Three Ivanti customers – Allison Hull from Maxar Technologies, Steve Clime from Fareway Stores, and Barbara Munger from Memorial Health Ohio – give their firsthand perspectives on migrating from Cherwell Service Management to Ivanti Neurons for ITSM.

IT Infrastructure: Types, Components, And Management Tips

The IT infrastructure is the collection of hardware, software, and networks that maintain the operation and delivery of IT-managed services. Essentially, it's the backbone of any enterprise. Thus, a well-oiled tech infrastructure will positively impact customer service, employee productivity, and data center organization. The best way to manage it is through your IT Asset Management solution.

Wiring The Winning Organization: Slowification, Simplification, and Amplification

There is no standard strategy when it comes to building and leading successful organizations. However, and particularly in tech, there are two big names that inevitably take center stage: innovation and adaptability. To help with this, Gene Kim, author of "Wiring the Winning Organization," has been studying high-performing technology organizations for many years, collecting a bundle of knowledge on the way.