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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Demystifying the Role of an ITSM Consultant - Infraon

Are you curious about what it takes to be an ITSM consultant, or are you an organization considering their expertise? This video is your guide to understanding their core responsibilities and the significant impact they make on optimizing ITSM practices. We'll explore how these professionals drive efficiency, cost-effectiveness, and innovation in IT operations, all while adapting to the dynamic demands of the tech landscape.

Simplify Your IT Processes with Smart Workflows! Infraon

Whether you're an IT professional seeking greater efficiency or a business leader looking to optimize your IT processes, this video is designed to provide valuable insights. Integrated ITSM workflows serve as the backbone of modern IT management, designed to enhance efficiency, minimize errors, and elevate overall service delivery. Join us as we delve into key insights from the blog, diving into the ways these workflows can empower your organization and keep you at the forefront of IT service management.

Network Security In an Age of Remote Work

While remote work and hybrid work have always been a thing, they've recently become more popular, and that’s created new challenges for network security. Some companies embrace remote work and/or hybrid work; some try to limit or reverse the trends. For some internal teams, remote work is easily achieved and often preferred. In other cases, in more hands-on and collaborative efforts, being physically onsite can be important.

There's an app for that: How low-code tools boost finance productivity

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between. That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program. She wanted to encourage all finance employees to lean into no- or low-code tools, such as App Engine Studio, to build applications.

ESM vs. Traditional ITSM: Differentiating Between the Two to Leverage the Best Option for Your Business

Enterprise Service Management (ESM) and traditional Information Technology Service Management (ITSM) are two approaches to service management within an organization. ESM serves as an extension of ITSM, bringing ITSM characteristics and capabilities to non-IT teams and departments.

Adopting a Zero-Trust Strategy

View the full clip here. Visit ivanti.com/ZT Zero trust security — anywhere Working from everywhere means employees need access to corporate apps and data from any device, anywhere, anytime. This is a new level of freedom — and a new level of vulnerability. Navigate this new landscape with security that’s purpose-built for Everywhere Work. Get edge-to-edge security for every device, every user, every application and every network everywhere.

How to minimize business disruption in your move to SAP S/4HANA

SAP customers must move to SAP S/4HANA by 2027 to stay compliant, but many are hesitant to do so. Although 78% of organizations in North America are planning an S/4HANA move, only 31% have started using it, according to a CIO article. The UK & Ireland SAP User Group (UKISUG) reports 89% and 25%, respectively. Moving to S/4HANA can take three to four years, according to Roland Berger, and requires a high investment at a time when companies are tightening their belts.