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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Optimizing the Retail Returns Process

January often means the longest lines in the retail store are for returns. And, maybe ironically, those returns are regularly processed at the Customer Service desk. That right there — that’s an annual challenge. Consumers entering a store to make a return or exchange are already feeling inconvenienced. They bought or received an item they can’t use, and they’re at the store to resolve that problem.

Understanding IT discovery for ITSM and modern IT stacks

IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.

Unlock the power of the Cloud with App Distribution in Ivanti Neurons for UEM (updated video 02/...

Ivanti Neurons simplifies application deployment from the cloud in UEM, offering technical support, compliance tracking, and an intuitive interface. It allows users to create and manage app packages, configure stages, and execute operations. On-demand installation reduces manual efforts, while software compliance tracking ensures successful installations. Ivanti neurons leverage cloud technologies to provide efficient and up-to-date software.

The Key Role of Cloud Observability in Ensuring Security

The utilization of cloud-based technologies developed to optimize and streamline business operations is far from a novel idea. In fact, research suggests at least 90% of modern organizations currently use cloud platforms and related technologies to oversee essential processes.

PAM Masterclass - Episode 1: Privileged account governance and remote password reset

In the first episode of our masterclass series, we will extensively cover how to discover and onboard all your privileged users and resources in PAM360. We will discuss how you can manage granular access to resources based on user roles and privileges. Additionally, we will delve into the password rotation capabilities of the product, ensuring compliance with both built-in and custom policies and demonstrating how it automatically resets passwords for a wide range of remote resources.

Executive Summary Podcast Ep. 4 #goivanti

See all Ivanti’s original research at ivanti.com/research. Ivanti's recent research showed that IT workers are significantly more likely than other office workers to be anxious about the impact of AI on their jobs. IT workers are eight times more likely to say that the main beneficiaries of AI are employers rather than employees! Yet, IT workers also report record levels of burnout, which AI and automation have the potential to alleviate.​

Creating and Editing Custom Patches #ivanti #patch

This instructional video provides information on how to use the Custom Patch editor within Security Controls, and how to create and edit custom patches for initial installation and updates. The information contained within this video is not a 'best practice' and is intended for educational purposes, not for architecture or design. Viewers of this video should always test their custom patches in a safe, development environment to ensure that their intended actions are being performed by the patches to prevent any unwanted behaviour from affecting live or production services.

The importance of corporate clothing inventory management

The use of corporate clothing is a common practice among companies that want to create a consistent brand image. However, managing corporate clothing inventory can be a challenging task for businesses of any size. Between ordering new ones, paying attention to overstocking and understocking, clothing upkeep, and many other tasks, this becomes time-consuming and can actually decrease the productivity of the employees who can meanwhile concentrate on other more important operations.