One of the findings of our investigations pointed to a compromised account as a possible cause of the cyberoperation. While I was reading the results, I thought, “That could have been me. In fact, it could have been any of our employees,” and I began asking myself what I as an individual could do to increase the security of the company I’m working for. Let’s face it, most of the risk is produced by us humans and our behavior.

It looks as though remote work will be a part of our lives for at least the foreseeable future. Even with some offices reopening their doors, don’t be surprised to see a change in work policies and a more open mind for a hybrid work structure. With this shift in our workplace reality, many organizations will be reliant on a service desk with integrated remote support software to address some of their biggest and most common struggles while working remotely.

After more than a year of remote work and video meetings, most people are ready to bid farewell to the days of collaborating with colleagues through their computer screens. Not so fast. The approaching end to the pandemic doesn’t mean an end to telecommunication as the primary form of workforce collaboration. According to a recent study: While some companies have embraced remote work as the new normal, most businesses are preparing for a hybrid workplace.

As the world grapples with the transition to a largely remote workforce, MSPs can shore up WFH security for customers with the right suite of tools. Because of the ongoing global impact of the coronavirus pandemic, more people are working from home today than ever before.

It is said that necessity is the mother of invention, but from necessity also comes innovation. If history has taught us anything, it’s that some of the biggest and best business transformations have arisen from tough times. Over the last year, unsurprisingly one area that has seen a tremendous upheaval is the idea of work and how businesses engage with their workforce.

Although IT teams are called upon to deliver a lot these days, I doubt many are being asked to solve the type of post-2020 (read: weird) hybrid work scenarios depicted below. IT support tends to stick to its ‘bread and butter,’ they focus on things like network connectivity, application performance, cybersecurity, or onboarding for new hires—to name just a few.