Operations | Monitoring | ITSM | DevOps | Cloud

Alerting

7 Tips to Get New Engineers Ready to Be On-Call

Before the philosophy of DevOps, developers would build products, services, and infrastructures , but the responsibility for maintaining them would shift to operators, aka system or IT admins. The DevOps philosophy removes the boundary between Operations and Development teams, making system reliability a shared responsibility of all parties.

BigPanda Launches New Capabilities of its Autonomous Digital Operations Platform

MOUNTAIN VIEW, Calif. – May 16, 2018 - BigPanda Inc., provider of the first Autonomous Digital Operations solution, today introduced new capabilities to its cloud platform for IT Operations, including two major product components. First, BigPanda uniquely features Open Box Machine Learning, a core component of its platform that offers unrivaled transparency, trust and control to enterprise IT customers.

Incident Response: 6 Best Practices for the Modern Enterprise

Modern organizations today are managing increasingly complex technology portfolios and pressured to deliver on innovation—all while facing far higher stakes than ever before when it comes to maintaining service performance and reliability. While these demands may seem like a paradox, many organizations have been successful in implementing processes that enable them to balance both agility and risk.

How to not lose your s#!t during an incident

Often I am asked how I always seem calm and poised during incidents. This persona is not entirely accurate as I am more like a duck in these scenarios, calm on top of the water, but paddling frantically under the water. I have learned some tricks that have helped me stay calm and drive incidents to resolution.