Help desk training - Your need-to-know IT service desk scenarios explained

Help desk training - Your need-to-know IT service desk scenarios explained

Join this year's ServiceDesk Plus Masterclass webinar series for both on-premises and cloud. Learn how ServiceDesk Plus can help solve everyday IT service desk problems and maximize your service desk productivity while ensuring a great service experience.

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Here are the topics we'll be covering:_x000D_

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  • Service request: Simplified employee onboarding

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  • Incident management: Building a highly responsive service desk

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  • Hardware asset management: Bringing all your assets under one roof

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  • Software asset management: One app for all the other apps

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  • Change and project management: A pacer for your IT marathon

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  • ManageEngine integrations: Unleash the power of 360-degree ITSM (On-premises)

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  • Enterprise service management: Extend ITSM best practices beyond IT (Cloud)

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  • Analytics: Get a holistic view of your IT service desk_x000D_