The past week has been a turbulent time for Bitbucket Cloud's engineering and support teams as well as our customers. Some of you have expressed concern regarding our services’ performance and reliability in recent days. Fortunately, for the majority of Bitbucket users, our services have continued to perform smoothly. But given the number of developers who use Bitbucket daily, even a small percentage of our active users represents a lot of people.

It used to be simple: write code, test it locally, deploy to prod, everything runs perfectly forever. Right? Wrong! Software development is messy, and growing more complex every day. Doing DevOps isn't just committing code once it has passed a prescribed set of unit tests on your machine.