What do you like about the place you work? Now there’s a question that many people have very different answers for than they did two years ago. After all, many of the perks of working in an office are no longer being enjoyed by employees. The person who loved walking into their sparkling office building with the stocked kitchen and comfy chairs? They’ve been working from their bedroom for over a year now, left to stock their own kitchen.

If you are reading this, chances are you aren’t at your office. And if you are, that office is very different than how it once was. Heck—we’re all different now, we think about work differently, we interact with colleagues almost exclusively through our screens, not face-to-face. So if offices aren’t the same and we’re not the same, then the teams that support us shouldn’t be the same either, right?

As the Senior Delivery Manager for Flutter UK&I, I’m tasked with overseeing the digital experience for roughly 7,000 employees across Europe. Ultimately, my team and I are responsible for ensuring things like server hosting, Office 365, SSO, Azure and other digital work components function in a frictionless manner for our employees—both in office and remotely. That’s the underlying philosophy, at least.

Businesses globally have been steadily shifting to digital as early as a decade ago. With the coronavirus pandemic happening, the digital transformation has now shifted into fifth gear. Digital experience is the key to business success. As of 2020, there were almost 30 billion end users that’s connected to the internet. Digital revenue has increased dramatically and digital will surely drive retail sales up.

The following is an analysis of the Facebook incident on 10/4/2021. Marking a highly unusual state of events, Facebook, Instagram, WhatsApp, Messenger, and Oculus VR were down simultaneously around the world for an extended period of time Monday. The social network and some of its key apps started to display error messages before 16:00 UTC. They were down until 21:05 UTC, when things began to gradually return to normality.

“Experience is truth.” That was one of the slogans my colleagues and I came up with in our first meeting as the newly-formed Digital Employee Experience team at ABN AMRO, one of the largest banks of the Netherlands. The subtext being that Digital Employee Experience, had to be top of mind for every IT project, even if that meant some unconventional thinking. But we were ready for unconventional.