Critical incidents can pose significant challenges in organizational operations that demand prompt and effective resolution. A vital aspect of this resolution process involves Root Cause Analysis (RCA) reports, which dissect incidents to uncover their underlying causes and pave the way for preventive measures.

In an era where automation and artificial intelligence are increasingly integral to software development and operations, the 2024 VOID Report sheds critical light on the nuanced impacts of these technologies. Here, we delve deeper into the report's key findings and explore predictions for the near future, weaving a comprehensive narrative highlighting challenges and opportunities.

In a dynamic business landscape, organizations specifically Managed Service Providers (MSPs) often find themselves juggling the needs of multiple customers. It's crucial for them to maintain strict data segregation to prevent the mixing of customer information. Likewise, large organizations with distinct departments like the customer service or the technical department face similar challenges.

External dependencies and third-party services play a crucial role in powering modern applications. These components bring a wealth of benefits, ranging from access to specialized tools and resources to the ability to offload non-core tasks, allowing development teams to focus on delivering value-added features.

The National Institute of Standards and Technology (NIST) provides the framework to help businesses mitigate cybersecurity risks. The framework also protects networks and data, outlining best practices to inform decisions that save time and money. Creating a cybersecurity strategy that identifies, protects, detects, responds, and helps you recover from cybersecurity incidents is critical in the evolving threat landscape.

On July 26, 2023, the Securities and Exchange Commission (SEC) introduced new rules regarding cybersecurity risk management, strategy, governance, and incidents. Public companies subject to reporting requirements must comply with the changes to avoid rescission and other monetary penalties, not to mention the risk of legal action and reputation damage. Here, we look at the two new cybersecurity rules and how your company can comply. ‍

A detailed checklist of points you should consider before choosing a monitoring system.

In today's hyper-connected world, digital operations underpin every successful organization. Yet, with countless tools, processes, and complexities involved, it can be challenging to understand the big picture and optimize performance. This blog aims to demystify digital operations by providing a comprehensive overview. We'll explore key topics, illustrate them with real-world examples, and highlight practical use cases to shed light on this vital aspect of modern business.

In the world of high-scale, high-availability, high-performance web applications, mistakes in IT operations are inevitable. Systems fail, bugs slip through, and outages occur. Your team's approach to responding to these incidents significantly impacts their overall productivity, morale, and effectiveness. Company culture, such as that associated with a blameless culture, is crucial to driving the behaviors that make your business a success.

We are excited to announce our bidirectional integration between ServiceNow and Squadcast, designed to elevate your Incident Management capabilities. ServiceNow provides a robust platform-as-a-service, delivering advanced automation and process workflow tailored for enterprise environments. Through this integration, you can harness ServiceNow's workflow and ticketing features alongside Squadcast's strong On-Call scheduling and SRE-driven incident response capabilities.