More than three decades have passed since Stephen R. Covey made the world highly effective. His 1989 bestseller, The 7 Habits of Highly Effective People, inspired just about everyone. How could anyone pass up the chance to become highly effective by adopting just seven new habits!?
There’s no end in sight for the more-than-fair share of technological advancements the telecommunications sector has seen. And with change, comes challenges. The infrastructures that establish digital communication and connectivity that nearly everyone depends on are in regular, ongoing need of upgrades, which calls for significant investments in building and maintaining them. Much of the relevant decision-making comes from Communication Service Providers (CSPs).
Automation at its best brings an impressive list of benefits to businesses today. When applied to the right use cases, organizations gain efficiencies, streamline IT processes, reduce costs, and get their hands on greater visibility and performance.
No-code, low-code, and bring-your-own-code (BYOC) platforms refer to different types of software development approaches that cater to varying levels of technical expertise, allowing users to create applications, websites, and automate tasks with differing degrees of coding requirements.
There’s an unfortunate mistake that’s too often made when the relationship between an employee and their employer ends, and when the offboarding begins: processing the termination steps too quickly and disregarding the importance of the employee’s last few days, which can mean that behind-the-scenes procedures, like those in IT, aren’t carried out so well.
If anything’s going to decide what the future of IT automation holds, it’ll be artificial intelligence (AI) and generative AI. And if this past half-year hype has proven anything, it’s that we could see some serious, game-changing surprises. Did anyone see generative AI including tools like ChatGPT coming?
How can anyone forget the photos and images of mounds of luggage sitting wherever they could find a spot at most major airports, back during the winter storm of 2022? And what about the thousands of stranded passengers in dismay during the holidays, with plans and gifts that literally couldn’t get off the ground?
The password reset just might be the most notorious high-volume, repetitive IT ticket ever. Who actually remembers passwords, anyway? Considering just about everything done online requires some sort of login with a unique username and password, remembering all those individual combinations of letters, numbers, and special characters isn’t easy! And so employees turn to IT for what can be nonstop help.
Incident response is one of the most prevalent, time-consuming, and challenging processes in an already complex IT environment. At the height of digital transformation and organizational strategy, businesses are craving success and growth during a time when next to nothing seems certain.
Robotic Process Automation (RPA) and IT Process Automation (ITPA) are today’s big drivers of revolutionizing the way businesses operate – and they’re nowhere near finished. While RPA and ITPA have their significant differences, they share just enough similarities to have successfully helped organizations in multiple industries automate processes, reduce costs, improve accuracy, and deliver better customer experiences.
