I’ve been thinking a lot lately about the phrase “Ok, Boomer”—that popular retort Millennials often use to joke about my generation’s perceived lack of knowledge with modern-day technology. To be honest, I laugh a lot at those jokes but that’s because I relate more to the disconnect between digital master and novice.

The digital workplace of the future is right around the corner and many enterprise tech leaders are probably wondering: How can I be prepared for the changes that lie ahead? Luckily, we’ve gathered together some of the brightest minds in the game to deliver their predictions. These experts range from technology leaders and analysts that have devoted their careers to pushing the limits of the digital workplace.

So much goes into making a workplace suitable for employees—flexibility, salary perks, team dynamics, etc.—but sometimes we forget that technology is paramount to allowing people to be productive and engaged. I experienced this first hand years ago during an internship. I worked for an intelligence organization and assumed I’d be surrounded by the latest and greatest in digital devices and tools. I was wrong.

This is an electronic world, where personal and business lives are conducted across networks and in software. In business that makes IT one of the most important functions, as it’s the hub for all work. If it’s not working well, no one is working well. That reflects into all aspects of the working day, and it means that employee retention, engagement and experience is now as much a responsibility for IT as it is for HR and the rest of the business.

The Experience ’19 Tour wrapped up in November and it brought together some of the brightest minds and speakers from around the world in Digital Experience Management. Attendees included IT professionals hailing from various sectors like banking, insurance, car manufacturing, healthcare, and many other industries. All were present to share insights and stories of how they use Nexthink to transform their employees’ digital experiences and productivity.

I wouldn’t wish even upon my worst enemy the task of writing a company’s mission statement or brand slogan. Nowadays customers respond most to companies that convey higher-level, altruistic values in their messaging—especially in the world of enterprise tech, or Silicon Valley startups. You can’t write something like “we’re here to make lots of money and dominate the market”—that’s just not going to fly.

Many Industry and Operations (I&O) Leaders working in end-user computing today can attest to that famous Dylan lyric. In Gartner’s latest Market Guide on Digital Experience Monitoring (DEM) they report that “by 2023, 60% of digital business intiatives will require I&O to report on user’s digital experience, up 15% from today”. Compare that to just a decade ago when I&O Leaders rarely had to think about their employees’ digital experiences when making decisions.

If you have successfully deployed an ITSM solution like Nexthink, you’ll next want to collect timely employee survey data to provide context for your support team. From our experience we recommend you take the following steps: In most large-scale companies, internal communication is usually already owned by the corporate communications department.