Operations | Monitoring | ITSM | DevOps | Cloud

April 2021

Monitoring for Success: What All SREs Need to Know

The last ten years have seen a massive change in how IT operations and development enable business success. From virtualization and cloud computing to continuous delivery, continuous integration, and rapid application development, IT has never been more complex or more critical to creating competitive advantage. To support increasingly Web-Scale IT operations and wide-scale cloud adoption, applications now operate as services.

7 Ways SRE Is Changing IT Ops And How To Prepare For Those Changes

SRE best practices are disrupting and catalyzing change in the ways organizations approach IT Operations. In this blog we look at 7 ways SRE is bringing this transition. ‍Site Reliability Engineering is a new practice that has been growing in popularity among many businesses. Also known as SRE, the new activity puts a premium on monitoring, tracking bugs, and creating systems and automations that solve the problem in the long term.

SRE Leader Panel: Business Agility is what matters, SRE can help you get there

Ready for another SRE Thought Leader Panel? This one is themed, Business Agility is what matters, SRE can help you get there. We’re chatting about topics like the value of crisis during incident response, the best and worst tech transformations we’ve seen, how reliability impacts the flow of value, and more. This panel is hosted by Chris Hendrix, staff software engineer at Blameless and features guests.

What is Site Reliability Engineering [Simple Intro to SRE]

Wondering what SRE is all about? We will explain what it is, how it works, why it was developed, and how it can help your organization. So what is SRE (Site Reliability Engineering)? SRE is a methodology that fuses software and operations teams, with the goal of producing reliable, resilient, and scalable systems. Site Reliability Engineering (SRE) was developed by Google engineer Ben Treynor Sloss in 2003. Google’s goal was to increase the reliability of its sites and services.

4 Characteristics of Monitoring Essential to Implementing DevOps

In the new world of rapid releases, continuous change, and increasingly high user expectations, more organizations are embracing DevOps. One of the primary drivers for adopting DevOps is speed — particularly the reduction of risk at speed. As DevOps seeks to reduce risk and deliver insight at an increasingly faster pace, new tools have emerged in the monitoring space. But these tools alone will not deliver us into the low-risk world of DevOps — not without new and updated thinking.

Using Coralogix + StackPulse to Automatically Enrich Alerts and Manage Incidents

Keeping digital services reliable is more important than ever. When something goes wrong in production, on-call teams face significant pressure to identify and resolve the incident quickly – in order to keep customers happy. But it can be difficult to get the right signals to the right person in a timely fashion.

Resilience in Action E6: Oversize Coffee Mugs, SLOs, and ML with Todd Underwood

‍Resilience in Action is a podcast about all things resilience, from SRE to software engineering, to how it affects our personal lives, and more. Resilience in Action is hosted by Kurt Andersen. Kurt is a practitioner and an active thought leader in the SRE community. He speaks at major DevOps & SRE conferences and publishes his work through O'Reilly in quintessential SRE books such as Seeking SRE, What is SRE?, and 97 Things Every SRE Should Know.

Creating Custom Slack Commands

Site Reliability Engineers are expected to know everything that’s happening, all of the time. That’s a lot of things! To help you sift through the noise, we’ve developed a feature that lets you find accurate data about your organization on-demand. You can do this by sending custom-designed commands to FireHydrant directly from your integrated Slack account.

What are MTTx Metrics Good For? Let's Find Out.

Data helps best-in-class teams make the right decisions. Analyzing your system’s metrics shows you where to invest time and resources. A common type of metric is Mean Time to X, or MTTx. These metrics detail the average time it takes for something to happen. The “x” can represent events or stages in a system’s incident response process. Yet, MTTx metrics rarely tell the whole story of a system’s reliability.

Having On-call Nightmares? Runbooks can Help you Wake Up.

You aren't sure how long you've been here, but the view outside the window sure is soothing. Before you can fully take in your surroundings, a siren rips you back into the conscious world. Slowly, you begin to piece together that you exist, and you are on call. The ringing, much louder now, pierces through your skull as you begin to open your bleary eyes. You turn over your pillow, grab your phone, and click through the PagerDuty notification.

How Netflix Uses Fault Injection To Truly Understand Their Resilience

Distributed systems such as microservices have defined software engineering over the last decade. The majority of advancements have been in increasing resilience, flexibility, and rapidity of deployment at increasingly larger scales. For streaming giant Netflix, the migration to a complex cloud based microservices architecture would not have been possible without a revolutionary testing method known as fault injection. With tools like chaos monkey, Netflix employs a cutting edge testing toolkit.

So you Want an SRE Tool. Do you Build, Buy, or Open Source?

As your organization’s reliability needs grow, you may consider investing in SRE tools. Tooling can make many processes more efficient, consistent, and repeatable. When you decide to invest in tooling, one of the major decisions is how you’ll source your tools. Will you buy an out-of-the-box tool, build one in-house, or work with an open source project? This is a big decision. Switching methods half-way through adoption is costly and can cause thrash.