Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus.
Watch this session to learn how analytics can help you: Use insights from past projects to mitigate potential risks in current projects, Meticulously track the progress of projects using essential project management tools such as burn down, and burn up charts, and Review the overall project status and task status, and initiate corrective action, if necessary.
What can analytics do for your help desk? In this e-book, we've rounded up seven key reasons why your help desk needs an analytics solution. From providing granular visibility into your data, to identifying geographical patterns and creating custom KPIs, you'll discover how analytics can augment your help desk management.