Operations | Monitoring | ITSM | DevOps | Cloud

September 2023

Choosing the right workflow management system: 10 must-have features

Have you ever felt frustrated about making a lot of errors, doing repetitive tasks, or finding difficulty in collaborating with your teammates while working on projects to help your organization improve its efficiency? This is precisely where workflow management steps up, as a guiding force for teamwork and efficiency. Think of it like the director of a play, coordinating tasks and processes to create a seamless performance for successful outcomes.

Deploy or defer the latest macOS 14 Sonoma update with Endpoint Central

The wait for the latest macOS 14 update is finally over. The newest macOS Sonoma update comes with a plethora of security and privacy features intended to make your computing environment safer. Apple users can now explore new video conferencing features and advanced game mode, enable password and passkey sharing, and so much more. While there’s plenty of excitement that comes with an update like this, it’s important to proceed with caution.

Streamlining network efficiency: Unveiling the power of ManageEngine Network Configuration Manager

Configurations play a crucial role in any network setting, as even a minor mistake in a single line of code can lead to cascading network failure throughout an entire organization. Moreover, with the increasing intricacy of networks, the risk of unauthorized misconfigurations has emerged as a significant concern, predominantly stemming from human inaccuracies.

Acing server performance: Don't overlook these crucial 11 monitoring metrics

A server, undeniably, is one of the most crucial components in a network. Every critical activity in a hybrid network architecture is somehow related to server operations. Servers don’t just serve as the spine of modern computing operations—they are also pivotal for network communications. From sending emails to accessing databases and hosting applications, a server’s reliability and performance have a direct impact on the organization’s growth.

Top tips: 5 steps to take while implementing a predictive maintenance strategy

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week we’re looking at five steps should follow when devising an effective predictive maintenance strategy for your organization. Have you ever wondered what it would feel like to be able to look into the future? Well, thanks to predictive maintenance, you can do just that!

ServiceDesk Plus overview demo

ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.

The complete guide to business process workflows

In today’s fast-paced business landscape, efficiency is key to success. One of the critical aspects of achieving efficiency is streamlining business process workflows. A business process workflow refers to a series of tasks, activities, or steps that need to be completed to achieve a specific goal or outcome. These workflows are prevalent in various departments and functions of an organization, including finance, human resources, marketing, and customer service.

Brocade switch configuration management with Network Configuration Manager

Brocade network switches encompass a variety of switch models that cater to diverse networking needs. In today’s intricate networking landscape, manually handling these switches with varying configurations and commands within a large network infrastructure can be a daunting task. This complexity often leads to human errors such as misconfigurations. How can you optimize your network environment effectively when utilizing a variety of Brocade switches and eliminate the need for manual management?

Revolutionize your network performance with OpManager's versatile network management tool

As networks become more highly dynamic, managing an entire network efficiently is not an easy task. When it comes to network monitoring, all you need to figure out is the type of network devices and the specific metrics you need to monitor. But when it comes to network management, there’s more to be taken into account, from network security, bandwidth hogs, change management, and policy management to performance optimization.

Top tips: 5 ways to enhance your knowledge in AI

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week we’re looking at five ways ways you can build upon the basics and start incorporating AI in your everyday. AI technology is now utilized in some form by almost 77% of devices. Nearly every industry has incorporated, or is trying to incorporate, AI in some way or another.

Apache Tomcat monitoring made easy with Applications Manager

Tomcat has been a trusted platform for managing your Java based web applications, Java Server Pages (JSPs) and Java Servlets. But who is the one reliable soldier watching Tomcat’s back while you are boosting the efficiency of your organization? We have the answer: your monitoring tool. Complete visibility into the infrastructure and comprehensive insights ensure IT administrator can properly manage their organization’s IT infrastructure.

Five worthy reads: Can process transformation solve DataOps challenges?

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore whether digital transformation can solve DataOps challenges. Data is the new oil in the modern digital economy, and businesses today are producing more data than ever before. Without any proper process in place, firms globally are finding it overwhelming to navigate through the pool of data.

Top tips: Five ways you can reduce unplanned network downtime

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week we’re looking at five ways your business can minimize unplanned network downtime. Network downtime is the bane of the IT service provider. It disrupts not only internal operations, but can greatly inconvenience your customer who relies on the uninterrupted access to and the full functioning of your product or service.

Why are organizations increasing their IT spending despite a recession?

Soaring inflation, rising interest rates, supply chain disruption, spikes in chip costs, war, and other market crises have collectively crippled the global economy. As a result, businesses across industries and sizes have started tightening their belt, looking for any way to optimize their spending. With businesses running on a digital layer, optimizing spending on technology holds prominence. CIOs and CTOs now feel more accountable for every penny that goes into IT.

S2E2: Configuring automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.

S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.

Unlocking AIOps, Part 2: The build-vs.-buy decision

Hello again! Continuing from our previous blog, in today’s blog we will delve into a crucial decision that organizations often face when considering AIOps implementation—the build vs. buy dilemma. During our LinkedIn Live event on Mapping the impact of AIOps for CIOs, CTOs, and IT managers, we explored the factors to consider when making the build-versus-buy decision and how it impacts an organization’s journey toward efficient IT operations.

End-user experience monitoring: Its meaning, importance, and best practices

Approximately 70% of users abandon their shopping carts solely due to a poor end-user experience. Creating a seamless experience for end users is crucial for enhancing customer loyalty and establishing a positive brand reputation. The user-friendliness of a product plays a pivotal role in its success and recognition within the mass market. If a product’s usability is lacking, customers may choose to opt for the services of a competitor instead.

Unlocking AIOps, Part 1: The key use case

For IT operations, staying ahead demands innovative solutions that can efficiently manage the complexities of modern IT environments. With AI trending, the adoption of AI in IT operations (AIOps) is gaining traction within the IT community. What exactly is AIOps? AIOps is the convergence of artificial intelligence, machine learning, and big data analytics, aimed at redefining the management of IT operations. It enables unprecedented efficiency, effectiveness, and proactivity.

OpManager Plus Enterprise edition

OpManager Plus is an all-in-one IT infrastructure management tool that helps enterprises monitor, troubleshoot, and optimize their network infrastructure, servers, applications, firewalls, and virtual environments from a single console. Enhanced by artificial intelligence and full stack observability, OpManager Plus enables IT teams to proactively identify and resolve issues before they affect end users, thus ensuring uptime and performance of critical business applications.

Sponsored Post

Avoiding packet loss: 5 steps to a streamlined network

A network outage for an organization is more than just a pesky annoyance. Not only does a business have to bear the cost of the downturn, but it must endure negative user experiences that damage the organization's reputation. One of the most common causes of network interruptions is network packet loss. Packet loss is caused when the data packets carrying the information over the internet or any packet-switched network fail to reach their destination in an expected timeframe. This latency disrupts communication and serves as a trigger for a potential outage.

Analytics Plus webinar: How to measure the success rate of help desk initiatives

Be it technological improvements or process-level changes, initiatives are routinely introduced into the help desk to improve operational efficiency. While some initiatives prove successful, others may fail. Breaking down the success rates of these help desk initiatives plays a crucial role in course correction and unearths avenues for target improvements. During this webinar, we will explore a step-by-step process to evaluate the success rates for the following help desk initiatives.

Network Configuration Manager as an add-on to OpManager

By employing ManageEngine OpManager, you can effectively oversee the network monitoring domain, maintaining optimal control. However, to mitigate network problems and prevent performance degradation resulting from erroneous device configurations, OpManager's network configuration management module becomes indispensable.