In this EMA AI Rant Torsten Volk (EMA) and Umair Khan (CA) discuss the importance of domain knowledge for successfully using artificial intelligence and machine learning models for service-centric infrastructure management. The secret sauce lies in a software product's ability to autonomously determine and apply the optimal AI/ML algorithm. This discussion demonstrates how the "magic" of AI/ML does not lie in the algorithm, but in traditional code is used to optimally apply the key strengths of each algorithm.