Today, we are excited to announce PagerTree now officially supports stakeholder notifications! With stakeholder notifications it’s easy to keep executives, product managers, or other individuals informed of the status of ongoing incidents.
Today, we are excited to announce PagerTree now officially supports Broadcast Responses! With PagerTree’s Mass Notification System (MNS) your organization will be prepared to easily communicate with speed and reliability during critical events.
When it comes to Software as a Service (SaaS), incident response and resolution (or there lack-of) is often the make-it-or-break-it moment for your customers that either leaves them enamored with your company culture, or dejected and looking for an excuse to leave.
Whether it’s a scheduled maintenance or an unexpected outage, downtime is time your solutions are out of action and unavailable for use. Long or frequent periods of downtime have significant costs to the company, and ultimately undermine customer trust. So what is MTTR? And how can improving MTTR reduce downtime? Below are four key metrics to get you started.
Mean Time To Response (MTTR) measures how long it takes a first responder to acknowledge an incident since it has occurred. There’s a lot of talk on minimizing MTTR. But take a look at the following data set. Which scenario do you prefer?
Notification Rules give users the flexibility to be alerted via different channels when configured conditions are met. With Notification Rules you can configure: Time based conditions to match, Time between notification channels, Repeat notification cycles
Today, we are excited to announce PagerTree now officially supports Live Call Routing! With Live Call Routing you can route incoming phone calls to the right person using your existing on-call schedules and escalation policies.
