Incidents are a costly burden on businesses. Despite assembling the right people and teams, the manual work, tool setup and prolonged tasks can negatively impact customer experience. The need for adaptable processes to address diverse incident types further complicates the situation. This is where the PagerDuty Operations Cloud steps in. It streamlines and automates all the various manual steps in the incident response process.
In today’s fast-paced and ever-evolving world of technology, failure is inevitable. Organizations should embrace failure as a learning opportunity for how to build and deliver more resilient services. At PagerDuty, we’ve practiced Failure Friday for 10 years now. Failure Friday–a practice inspired by the chaos engineering space–involves intentionally injecting failures into our systems to improve reliability and foster a proactive engineering culture.
