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Top tips: Three signs your customer service is falling short on satisfaction

May 16, 2024 By General In ManageEngine
Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’ll discuss three signs that let you know your customer service is not up to the mark. The customer is always right—right? Well, not always. But running a successful business means having to acknowledge that your customer is always right, even when they’re dead wrong.
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ITSM trends in 2024 and beyond: Top trends impacting ITSM by Karen Ferris - ManageEngine

May 16, 2024 By ManageEngine In ManageEngine
It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.
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Key MongoDB metrics to monitor using Applications Manager

May 14, 2024 By Applications Manager In ManageEngine
MongoDB is an open-source NoSQL database management system that stores data in JSON-like documents and works without a schema. It’s a flexible, cross-platform database solution that uses a document-oriented architecture to store and retrieve data, and it’s known for its high scalability, performance, and fault tolerance. MongoDB monitoring is the process of tracking the health and performance of MongoDB servers to ensure high availability and to easily maintain MongoDB deployments.
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Windows on ARM: 5 tips to success

May 9, 2024 By General In ManageEngine
Windows on ARM refers to the version of the Windows operating system designed to run on devices powered by Advanced RISC Machine (ARM) architecture processors, instead of traditional x86 or x64 processors. This adaptation brings Windows to a variety of devices beyond traditional laptops and desktops, including tablets, and some smartphones.
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Culturally intelligent tech: Enhancing emotion recognition worldwide

May 7, 2024 By General In ManageEngine
In a time when technology permeates every aspect of our lives, the advancement of AI emotion recognition presents both opportunities and difficulties. Tech developers encounter a great deal of difficulty when negotiating the wide cultural variations in emotional expression and perception. It is essential to comprehend and take into account these differences to develop inclusive and efficient emotion recognition systems.
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Network traffic analysis for today's IT

May 7, 2024 By ManageEngine
When there is a radical evolution of technologies that promise improved operational benefits, many challenges beyond a network administrator's typical scope emerge. Organizations need to determine effective strategies to manage the potential setbacks that can result from these complexities as well as address the evolution of cyberthreats. With network traffic analysis and awareness of the potential challenges these technologies pose, network admins can ensure their network remains resilient.
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Unlocking insights: Learn to deal with deadlocks and blocks with an SQL monitor

May 6, 2024 By Application Performance In ManageEngine
Deadlocks and blocks are two types of concurrency issues that can occur in an SQL Server environment. Understanding and addressing these issues is crucial for ensuring the performance and reliability of your SQL-based applications. First, let’s look at the concept of locks, blocks, and deadlocks.
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