Banks are putting a fresh set of eyes on how they are using APIs to drive better business outcomes and deliver more value to their customers. This is a relatively new departure toward adopting digital transformation of key operations. Financial organizations are traditionally known for favoring conservative business models that often resist modernizing complex legacy systems or rapid change in product and service offerings. This has been changing rapidly as APIs become more prevalent.

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between. That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program. She wanted to encourage all finance employees to lean into no- or low-code tools, such as App Engine Studio, to build applications.