SaaS management platforms are helping IT solve a new version of an old problem: user behavior and software application visibility. With endpoint solutions like remote monitoring and management (RMM) agents, MSPs and IT teams have had deep visibility into desktop applications for years. But, once a user opens a browser and logs into a SaaS app, it’s a different story. Apps and user accounts are often manually tracked via spreadsheets, and shadow IT is common.

As the world continues to shift toward a remote-first or hybrid work model that relies heavily on cloud applications and SaaS, new business challenges have emerged for the IT industry. One of these challenges we’ve been tracking here at Auvik is the lack of management for SaaS applications and the risks this kind of shadow IT can bring to a business. That’s why we think the 2022 Gartner Market Guide for SaaS Management Platforms (December 2022) is so critical.

The dawn of the SaaS-first era, paired with the proliferation of Software as a Service (SaaS) applications, has undoubtedly reshaped the business landscape. Organizations now have an arsenal of SaaS tools at their disposal—everything from email to CRMs, to file sharing to AI tools that make their job easier. These SaaS tools foster innovation, streamline workflows, and ultimately drive profitability.

When a user’s Wi-Fi network experience falters, frustration often ensues, and the blame is swiftly directed at the wireless network itself. Often, the culprit lies elsewhere. In this blog post, I’ll explore the often overlooked factors that can impact a device’s experience—namely, DHCP, DNS, RADIUS, and improper network segmentation, and how wireless network monitoring can help you solve the issue quickly.

It’s safe to say that modern working conditions have changed the way IT teams interact with end-users. Remote work has lengthened the distance between users and the help desk in the literal sense. So how can we make sure that there is good rapport between IT and the users they work hard to keep productive? Network visibility can help.

In today’s rapidly evolving business environment, having the RIGHT information technology (IT) is critical to achieving organizational goals. However, in 2023, budgeting for IT can be a significant challenge for various reasons, not the least of which are concerns about how IT teams can weather the stormy economy.

Mobile monitoring is a complex topic. On one hand, organizations can gather detailed data to help them identify and suggest productivity improvements through alternative or additional apps or processes, without sacrificing security. But on the other hand, monitoring done wrong can reduce employee morale and potentially violate data privacy laws. Exactly how companies should approach mobile app monitoring depends on the business problems they must solve.

Somewhere lost in the noise of ‘faster’ and ‘better’ marketing messaging around Wi-Fi in the last few years, there were also some genuine transformations in what Wi-Fi is capable of. And what’s on the horizon maybe some of the most significant improvements since the inception of Wi-Fi itself. Let’s look at where Wi-Fi is at, what big changes have happened, and where we’re going next in the land of Wi-Fi technology.

This is the fourth in a four-part series focusing on the findings from our 2023 annual Field Report for IT Management. We surveyed 4500 IT professionals from internal IT teams and MSPs across North America to gauge where their organizations are heading from a network management perspective. In part four, we’ll discuss the needs of the end-user and how IT teams can contribute to their productivity. You can read the full 2023 field report and compare your own IT statistics here.

The tech world has been on a rollercoaster since the COVID-19 pandemic. During the large-scale shift to remote work throughout 2020-21, big tech firms invested heavily in talent and infrastructure and there was plenty of growth in the IT space. Since the second half of 2022, however, high inflation, big tech layoffs, and the threat of an economic recession have organizations focused more on remaining cost-effective than investing in growth.