The cornerstone of every successful relationship—business or otherwise—is a clear, mutual set of expectations. In IT, this plays out in the form of service level agreements (SLAs). But really, SLAs are only the first step in the journey to a happy customer relationship. The real key to maintaining happy customers over the long term is SLA management. Knowing how important SLAs are raises several questions: How do you create one, what should it contain, and how do you manage them?

As an MSP, your role is to ensure your client’s network operates without a hitch. Checking the health of their network and sharing your findings in a network assessment report helps you identify potential vulnerabilities so you can fix them sooner rather than later. Creating these reports is a critical part of an MSP’s role, but it’s also a tedious one. That’s why we’ve created a network assessment report template.

Is your network management solution still up to the task? With remote work, cloud adoption, IoT, and more pushing networks to evolve rapidly, reliance on an outdated system risks performance issues, security gaps, insufficient visibility, and increased downtime. But when is it time to upgrade or replace your existing platform?

SaaS discovery is really easy if you’re an end user. You can probably find a product that meets your needs with a Google search and a credit card. However, SaaS discovery from an IT management and governance perspective is a whole different beast. In the past, there haven’t been a lot of easy ways to detect application usage in the browser or restrict user activity without creating hyper-restrictive internet usage policies. Enter SaaS discovery platforms.

From supply chain cyber attacks to ransomware, there is plenty of risk facing modern digital businesses. Cyber insurance can help mitigate that risk, but the complexity of cybersecurity insurance requirements can often create a catch-22 for businesses.

As businesses become more digitized, IT leaders must consider the ability of the network to transform business operations in every functional area. Many organizations are already doing this today, demonstrating best practices in how the network can be an innovation partner in marketing, service delivery, customer service, and logistics, among many other areas. However, those who rest on their laurels today may find themselves playing catchup in the not-so-distant future.

Dealing with a high MTTR in your network? Auvik Network Management is a comprehensive network monitoring and troubleshooting solution. With over 50 pre-configured alerts, it keeps you informed about critical network events. Users have the flexibility to customize these alerts and control notification frequency so that they have all the essential context to be able to fix issues.

In recent years, it has often been said that the network is a “utility” much like heat or hot water. It’s a necessity to the needs of daily life for much of the world’s population. In fact, the United Nations has called for universal internet access to be accepted as a basic human right by 2030. But as the network becomes more ubiquitous, there’s risk of it being taken for granted. Organizations that do this, however, will be putting themselves at a disadvantage.

Wondering why you’re hearing about SaaS spend management more and more lately? These days, SaaS apps are everywhere, and adoption is still growing at an impressive rate. Gartner projects that SaaS spending will grow over 17% in 2024, with the market exceeding $232 billion. Unfortunately, much of that spend is wasted on zombie apps, overlapping software offerings, as well as under-utilized and over-provisioned licenses.

VPNs (virtual private networks) have rapidly become essential for remote workers and organizations. VPNs provide enhanced privacy, security, and access to restricted resources by creating an encrypted tunnel for internet traffic. However, many IT professionals grapple with the tradeoffs inherent in routing all traffic through a VPN tunnel. VPN split tunneling offers a versatile solution by allowing you to intelligently segment VPN and non-VPN traffic.