Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.

Oftentimes, enterprises struggle to notify customers, employees, partners and other key stakeholders about incidents. Yet failure to maintain constant communication with key stakeholders may slow down incident response. Worst of all, a lack of communication may put customer relationships in danger and lead to revenue losses, brand reputation damage and other long-lasting business issues.

Believe it or not, there is a difference between incident closure and incident resolution. Incident closure ensures a problem has been addressed. Comparatively, incident resolution goes a step further by ensuring an incident is closed and all stakeholders are satisfied with the end results and agree with the incident closure.

The European Union (EU) General Data Protection Regulation (GDPR) took effect May 25. Now, businesses that fail to comply with GDPR risk costly penalties – along with potential brand reputation damage and revenue losses.

Splunk helps IT operations (ITOps) teams simultaneously reduce their mean time to resolution (MTTR) and drive collaboration. To better understand Splunk, let’s take a closer look at the software platform, how it works and its benefits.

Heard of the prebuilt integration between Icinga and AlertOps? Icinga is an open source computer system and network monitoring application that is critical for your business.

Development and operations (DevOps) teams must measure their day-to-day progress. Otherwise, these teams won’t know how they are performing at a given moment. Worst of all, DevOps teams that lack data-driven insights risk falling behind, missing service-level agreement (SLA) requirements and encountering various service problems that could put a company, its employees and its customers in danger.

If an incident occurs, do you know how to manage this issue from start to finish? Incident management is complex, particularly for IT professionals who face a sudden network or system outage that impacts business operations. But for IT professionals who understand the ins and outs of incident management, they can take the guesswork out of complex incidents.

When it comes to network security, the best case scenario is that an IT team identifies a threat, and immediately acts to mitigate damage caused by the threat, eliminate the threat from the network, and then close the point of attack to prevent future incidents.

2018 has arrived, and many IT professionals likely are hard at work mapping out their incident management strategies for the new year. As IT professionals search for ways to limit downtime and outages in 2018, it may be best to understand which key trends are worth watching in the months to come.